Contact US
Get
Connected
Have questions or need assistance? Reach out to our team—we’re here to provide support, answer inquiries, and help with all service needs.
FILL THE FORM
FAQ
Frequently Asked Questions
When should I call Brown Chimney?
If you’re seeing or smelling any of these, it’s time to bring in the pros:
- Cracked or crumbling bricks
- Smoke drafting inside the room
- Water stains near the fireplace
- Weird smells, especially after rain
Chimney issues get worse – and pricier – the longer they’re ignored. So the sooner you call, the better.
Do you handle emergencies or urgent calls?
Yes. If you’ve got smoke filling up your room, strong burning odors, loud cracking sounds, or anything that feels unsafe, we prioritize the visit and get the first available crew headed your way.
Is there a consultation fee?
Calls and messages are free. Our entry inspection is a $49 Level 1 visit, credited toward repairs booked within 30 days; if you're outside our service radius, we'll tell you the travel charge before booking.
How do I book, reschedule, or cancel an appointment?
Book your service online here, and receive a confirmation email right away. To reschedule or cancel, just reply to that email or call us. Give us at least a day’s notice so we can fit in other homeowners who need help, too.
Who shows up at my house – one person or a crew?
It’s always two-to-a-crew. We always send two techs, even for simple sweeps, to keep the job safe, efficient, and thorough. For bigger projects, such as full rebuilds or tricky installs, we might send a larger crew.
Get STARTED
Schedule an Inspection Now
with expert chimney care.
