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Have questions or need assistance? Reach out to our team—we’re here to provide support, answer inquiries, and help with all service needs.
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FAQ
Frequently Asked Questions
When should I call Brown Chimney?
If you’re seeing or smelling any of these, it’s time to bring in the pros:
- Cracked or crumbling bricks
- Smoke drafting inside the room
- Water stains near the fireplace
- Weird smells, especially after rain
Chimney issues get worse – and pricier – the longer they’re ignored. So the sooner you call, the better.
Do you handle emergencies or same-day calls?
Definitely! If you’ve got smoke filling up your room, strong burning odors, loud cracking sounds, or anything that feels unsafe, we’ll get the first available crew headed your way.
Is there a consultation fee?
You can call or message us any time—we’re happy to help. If it sounds like something we need to see in person, we’ll let you know what the next steps are and the costs, if any, to cover them.
How do I book, reschedule, or cancel an appointment?
Book your service online here, and receive a confirmation email right away. To reschedule or cancel, just reply to that email or call us. Give us at least a day’s notice so we can fit in other homeowners who need help, too.
Who shows up at my house – one person or a crew?
It’s always two-to-a-crew. We always send two techs, even for simple sweeps, to keep the job safe, efficient, and thorough. For bigger projects, such as full rebuilds or tricky installs, we might send a larger crew.
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with expert chimney care.
